Agreement to our legal terms
We are Prepia (“Company,” “we,” “us,” or “our”) under Prepia Inc, a company registered in the United States. These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Prepia, concerning your access to and use of our website and mobile application (collectively, the “Services”), as well as any related products or services that refer to these Legal Terms.
You can contact us by email at [email protected].
By accessing or using the Services, you agree that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms or documents that may be posted on the Services from time to time are hereby incorporated by reference. We reserve the right to make changes to these Legal Terms at our sole discretion. We will notify you by updating the “Last Updated” date of these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed of any updates.
The Services are intended for users who are at least 13 years old. Persons under 13 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
1. Our Services
The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to registration requirements within such jurisdiction. Users who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.
2. Intellectual Property Rights
2.1 Our Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Services, including content, source code, functionality, software, designs, text, and graphics (collectively, the “Content”), as well as our trademarks, service marks, and logos (“Marks”).
You are granted a limited license to access and use the Services for personal, non-commercial purposes. Any unauthorized use of our Content or Marks is strictly prohibited and constitutes a breach of these Legal Terms.
2.2 Your Use of Our Services
Subject to compliance with these Legal Terms, you may access and download a copy of any portion of the Content for personal use only. Any other use requires prior written consent from us.
3. User Representations
By using the Services, you represent and warrant that:
- You have the legal capacity to agree to these Legal Terms.
- You will not use the Services for any unauthorized or illegal purposes.
- Your use of the Services complies with applicable laws and regulations.
4. Products
All products are subject to availability. We reserve the right to discontinue any product or change prices at any time without notice.
5. Purchases and Payment
Purchases can be made in two places, and which one you used determines who holds your money and who handles any dispute.
5.1 Purchases on this website
Payments made on prepia.com and its category sites are processed by Stripe on our behalf. We do not receive or store your full card details. You agree to provide accurate and current payment information, and you confirm that you are authorized to use the payment method you enter.
The price, currency, access period and renewal rule shown on the payment step are the terms of that purchase. We charge the amount displayed there and nothing else.
5.2 Purchases in the mobile apps
Purchases made inside our iPhone or Android applications are processed by Apple or Google under their own terms. Billing, cancelation and refunds for those purchases are handled by the store that took the payment, and any payment dispute must be raised with that provider.
6. Access Periods and Subscriptions
6.1 Prepaid access periods
Our website plans are sold as prepaid access periods. You pay once for a stated number of days, and nothing renews automatically. Access begins when your payment is confirmed and ends when the period you bought expires. To keep studying after that, you buy another period.
6.2 Recurring subscriptions
Where a plan is offered as a recurring subscription, the payment step states the billing cycle before you pay. A recurring subscription renews at that cycle until you cancel, and cancelation takes effect at the end of the period already paid for. You keep your access for the remainder of that period.
Subscriptions bought inside the iPhone or Android applications renew under Apple's or Google's terms rather than these ones, and must be canceled through that store.
6.3 Cancelations
To cancel a recurring subscription bought on this website:
- Sign in at prepia.com and open your account.
- Go to Plans & Subscriptions.
- Select Cancel plan on the subscription you want to end, and confirm.
A prepaid access period has nothing to cancel, because no further payment is scheduled.
7. Refunds Policy
You can request a full refund within 30 days of your purchase, for any reason.
If you do not pass your exam, we refund your purchase in full. We do not ask for a score report.
The Pass Guarantee covers anyone who bought Prepia on prepia.com and did not pass the exam they bought it for. There is no minimum plan length and no minimum amount of study.
The 30-day window does not limit the Pass Guarantee, which stays available for the exam the purchase was bought to prepare for.
Email [email protected] from the address you used to buy, or use the contact form. Refunds are returned to your original payment method.
Bought in our iPhone or Android app? Apple and Google process those refunds. Email [email protected] and we’ll request the refund with you, but the final decision is theirs.
The full policy, including what happens to your access afterwards, is published in our Help Center as version 2026-09-29. The terms that applied on the day you bought are the terms we honor.
8. Prohibited Activities
You may not:
- Use the Services for unlawful purposes.
- Violate intellectual property rights.
- Upload viruses or malicious code.
- Attempt unauthorized access to our systems or user accounts.
9. User Generated Contributions
You retain ownership of any content you contribute but grant us a license to use it in accordance with our Privacy Policy.
10. Contribution License
By submitting content, you agree to allow us to use, modify, and distribute your contributions for any purpose, without compensation.
11. Guidelines for Reviews
Reviews must be honest and comply with our content standards. We reserve the right to remove any reviews that violate these guidelines.
12. Mobile Application License
You are granted a limited license to use our app in accordance with these Legal Terms and the terms set by the App Store or Play Store.
13. Services Management
We reserve the right to manage, modify, or suspend the Services at any time without notice.
14. Privacy Policy
Your use of the Services is governed by our Privacy Policy. Please review it for details on how we handle your personal information.
15. Term and Termination
We may terminate your access to the Services for any violation of these Legal Terms or for other reasons at our discretion.
16. Modifications and Interruptions
We reserve the right to modify, suspend, or discontinue the Services at any time without notice.
17. Governing Law
These Legal Terms are governed by the laws of the United States, without regard to its conflict of law principles.
18. Dispute Resolution
All disputes will first be subject to informal negotiation. If unresolved, disputes will be settled by binding arbitration in the United States.
19. Corrections
We may update or correct any errors, inaccuracies, or omissions at any time without prior notice.
20. Disclaimer
The Services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, to the fullest extent permissible by law.
21. Limitations of Liability
We will not be liable for any indirect, consequential, incidental, or punitive damages arising out of or related to your use of the Services.
22. Indemnification
You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses (including attorneys’ fees) arising from your use of the Services or breach of these Legal Terms.
23. User Data
We maintain certain data that you transmit to the Services for the purpose of managing its performance, as well as data relating to your use of the Services. You are solely responsible for all data you transmit or that relates to any activity you have undertaken using the Services.
24. Electronic Communications, Transactions, and Signatures
Using the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.
25. California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.
26. Miscellaneous
These Legal Terms and any policies or operating rules we post constitute the entire agreement between you and us. Our failure to exercise or enforce any right shall not operate as a waiver of such right. If any provision is held unlawful or unenforceable, the remaining provisions remain in full force.